Return Policy


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.




All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The buyer will be invoiced for returned goods subject to customs duties.




To return an item, please email customer service at, place the item securely in its original box and include your proof of purchase, and mail your return to the following address:


Götz Heine

Weißenseestraße 7A  

81539 München 



Please note, you will be responsible for all return shipping charges (included possible Taxes charged by customs). We strongly recommend that you use a trackable method to mail your return. 





After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. 





The following items cannot be returned or exchanged: 


  •     Custom-Made Products    


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 





If you have any questions concerning our return policy, please contact us at: