I rarely take the time to write reviews, but the level of service I received here was genuinely extraordinary and deserves to be highlighted in detail.
From the very first contact, the communication was incredibly responsive, friendly, and highly competent. Before placing my order, I was guided through several fit-related considerations, including foot length, width, cleat system compatibility, and the impact of different insoles. I appreciated the honest advice, especially when my foot measurements suggested a very specific sizing — something most online shops would never bother to double-check.
When the first pair of shoes arrived and turned out to be slightly too small, the return process was absolutely effortless. I was asked to send a footprint and was even encouraged to include a well-fitting insole for comparison. This level of individualized support is almost unheard of in online retail. Within a remarkably short time, a new, perfectly fitting pair was on its way to me — including pre-mounted cleats.
What impressed me the most was the proactive approach: instead of simply exchanging sizes, I received personalized recommendations regarding toe box volume, seasonal temperature considerations, and insole stiffness. I even received additional tips on foot mechanics and shoe fit that I have never gotten from any bike shop in person.
The communication throughout was not only technically expert, but also humorous, attentive, and genuinely human. It is obvious that there is deep biomechanical knowledge behind the advice — and a passion for helping each customer get the perfect fit. In an industry where many shops simply “ship and hope,” this team stands out dramatically.
The second pair fits perfectly. After the first kilometers on the trainer, I can already feel the difference in power transfer and comfort. I am confident that these shoes will significantly improve my riding experience over longer distances.
If you value:
honest and personal guidance,
outstanding product knowledge,
responsive communication,
seamless handling of returns and adjustments,
and a customer experience that continues after the purchase,
then I can recommend this shop without any reservation whatsoever.
A truly exceptional experience — thank you again for the support, patience, and expertise! I am thoroughly impressed.